Our company adheres to the business philosophy of "honesty, integrity, and pragmatism," and takes "customer first, quality first, honest operation, and continuous improvement" as its quality policy. We strictly manage quality to meet customer requirements to the greatest extent possible, and have established a complete after-sales service system to avoid and resolve customer complaints, which has been well received by our customers. Our marketing center has a dedicated engineering and technical service department and a professional after-sales service team. We provide comprehensive pre-sales, sales, and after-sales services to our customers.
Pre-sales Service: Our company can send sales and technical personnel to conduct business negotiations, focusing on explaining product performance, construction specifications, precautions, etc., and providing general information such as product certificates, product installation manuals, and user manuals.
Sales Service: To better provide high-quality and convenient services to our strategic partners, our sales general manager has led the selection of key sales and production personnel and outstanding employees to establish a special large-project service and emergency response management team, and has developed detailed large-project customer service procedures and emergency response plans. After the contract is signed, our company will appoint a project manager to coordinate all aspects of the supply process, including product model matching and coordination, packaging and transportation, on-site installation, pressure testing, and full-process tracking services.
After-sales Service: The company has established a professional after-sales service department to handle customer and consumer inquiries, feedback, and complaints. Service reception staff will receive professional training and be provided with accessible access, ensuring that customers and consumers are not neglected during the reception process. For every call, letter, or visit, the reception staff will record it in detail, fill out the relevant registration form, and forward it to the relevant departments and personnel for processing according to procedures and division of labor.
When the company receives complaints from customers regarding the quality of our products via telephone, fax, or other means, our company will handle them with a serious and enthusiastic attitude, dispatching personnel to the site immediately to assess the situation and provide timely feedback to after-sales personnel. If technical assistance is needed, contact the after-sales personnel. After analyzing the specific situation, dispatch technical personnel to the site. Upon arrival at the site, technicians will promptly assess the situation and complete a detailed after-sales service form. This form, after being signed by the customer, will be archived for future reference. The on-site assessment will include the name, specifications, production shift, production time, quantity, delivery time, delivery quantity, location of the problematic product, extent of damage, customer usage history, usage time, cavity pressurization status, and customer requirements. The incident will then be handled according to the after-sales service workflow.